❗ Payment Issues – Paid but Service Not Received

If you have made a payment but did not receive the service, please contact us immediately so we can take the necessary steps.
We will begin by verifying the status of your payment through the following process:

🔍 Verify the payment status using the electronic payment reference number

✅ If the payment is successful:
We will check the payment notification sent to the biller, and an email will be sent to the biller requesting that the payment be posted and the service restored.

📌 Note: Procedures may vary depending on the biller