❗ Duplicate Payment (Paid Twice for the Same Service)

If you have made a duplicate payment for the same service or invoice, we kindly ask you to pause and verify before making any future payments to avoid such cases.
Please note that our system processes payments instantly and transfers them directly to the biller’s account. Due to the nature of the service, reversal is not possible.

If a duplicate payment occurs, please contact us immediately and provide:

1. The electronic payment reference number
2. Proof of identity (ID card or passport)

We will follow the workflow procedures agreed upon with each biller. These policies vary from one biller to another, and the company reserves the right to review the case and take appropriate action.

Generally, the procedures include:

1️⃣ Prepaid services such as telecom cards, tickets, or entertainment cards:
No modification or refund is possible due to the nature of the product.

2️⃣ Some billers require direct in-person review:
You may need to visit the biller with specific documents depending on the service. For more details, please contact our Customer Service team for proper guidance.

3️⃣ For certain billers, we will submit the request on your behalf via email:
You must provide all required information.
In most cases, the excess amount will be credited to your account with the biller.

📌 Note: 

If the paid amount is valid and due, no further action will be taken.