While registering for an account, customers may encounter certain issues that prevent successful completion. Below are the most common problems and how to address them:
๐ Possible Issues:
โข The mobile number is already linked to another account.
โข The customer already has an existing account.
โข The account is stuck in activation status due to pending verification with the Civil Status and Passport Department (CSPD).
โ ๏ธ Data Entry Errors:
Accurate data entry is essential. Errors may occur due to:
โข Technical issues with the CSPD system integration.
โข A non-Jordanian user selecting the wrong nationality.
โข Incorrect entry of date of birth or national ID number.
๐ฉ Verification Code Not Received:
โข Customers may not receive the verification code due to network issues or incorrect contact details.
๐ ๏ธ What to Do:
In all cases above, the customer should:
1. Submit a support request through official communication channels.
2. Attach a clear image of the document used during registration.
3. Include accurate contact information.
4. The support team will review and verify the data, then escalate the request to the relevant department.
Comments
1 comment
ุงูุณูุงู ุนูููู
ุงุฎู ุงููุฑูู ุงูุง ุนูุฏู ู ุดููู ุจุชูุซูู ุฑูู ุงููุงุชู .. ูุชู ุทูุจ ุฑู ุฒ otp ููุชูุซูู ูููู ูุง ูุชู ุงุฑุณุงู ุงูุฑู ุฒ ููู ุงุฏุฎูู .. ู ุน ุงูุนูู ุงูู ุฑูู ุฎุงุฑุฌู ูููุชู ูููุณ ุงุฑุฏูู .. ุตุฑูู ุงูุซุฑ ู ู ุณุช ุงุดูุฑ ูุงูุง ุจุญุงูู ุงูุซูู ูู ุง ุจุชู ุงุฑุณุงู ุงู ุฑูู ูุฃุฏุฎุงูู
Please sign in to leave a comment.